Customer Service Landlord Admin Base in Johor

2 weeks ago

Johor Bahru, Johor, Malaysia Subhome Management Sdn Bhd Full time

Job description

  • Provide information about products, services, and policies to customers.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain customer records and update information as needed.
  • Collaborate with other team members to ensure excellent customer service.
  • Stay uptodate on company policies, products, and promotions.
  • Manage tenant inquiries and concerns regarding leases, rent payments, and maintenance requests.
  • Coordinate with maintenance staff or contractors to address repair and maintenance issues promptly.
  • Collect rent payments, record transactions, and maintain accurate financial records.
  • Enforce lease terms and policies, including late fees and eviction procedures when necessary.
  • Conduct property inspections and ensure compliance with health, safety, and housing regulations.
  • Handle communication between tenants and property owners, providing updates and addressing any issues.
  • Assist with tenant movein and moveout procedures, including inspections and security deposit refunds.

Requirements:
-

  • Excellent communication skills, both verbal and written.
  • Strong problemsolving abilities and customer service orientation.
  • Ability to multitask and work in a fastpaced environment.
  • Attention to detail and accuracy in data entry and order processing.
  • Patience and empathy when dealing with customer concerns.
  • Previous customer service experience preferred but not required.
  • Strong organizational and time management skills.
  • Knowledge of landlordtenant laws and regulations.
  • Ability to communicate effectively with tenants, property owners, and contractors.
  • Attention to detail in lease agreements, financial records, and property maintenance.
  • Proficiency in property management software and Microsoft Office suite.
  • Experience in property management or real estate administration preferred.
  • Ability to handle sensitive and confidential information with discretion.

Pay:
RM1, RM2,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Job Types:
Full-time, Permanent

Pay:
RM1, RM2,000.00 per month

Schedule:

  • Fixed shift
  • Holidays
  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Overtime pay

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