Management Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

Position:
MANAGEMENT EXECUTIVE - ROOMS (Full time #538998)

Property / Office:
Mandarin Oriental, Kuala Lumpur

Location:
Kuala Lumpur, Malaysia

The Role of the Management Executive - Rooms
The Management Executive - Rooms reports directly to Director of Rooms (DOR) and Hotel Manager (HM).

  • Act as a liaison between other departments and the Rooms Division teams.
  • Perform any other reasonable duties as required by Hotel Manager, Director of Rooms and Department Heads from time to time.
  • Stay current with developments and procedures in the hotel by attending Front Office and Housekeeping daily briefings.
  • To attend to Rooms Division monthly meetings, take meeting minutes, follow up with stakeholders on actions required, and meeting deadlines.
  • To attend scheduled meetings as required by HM, DOR & Department Heads.
  • Support, if required, to prepare daily briefings.
  • To support DOR on the transformation and operational changes including new projects or systems to be implemented.
  • Support lobby duty as required by HM, DOR or Department Heads.
  • Inspect public areas or guest rooms as required by DOR or Department Heads.
  • Prepare and support Director of Rooms Administration works such as Memorandums, letters, monthend comments, budget, Quality audits, FLHSS guidelines, etc.
  • Prepare and support Front Office related Administration works such as Memorandums, letters, purchase requisition, minutes, training reports, personnel requisition, upsell reports, Quality audits, FLHSS guidelines, CSAQ audits, etc.
  • Prepare and support Housekeeping team related Administration works such as Memorandums, letters, purchase requisition, minutes, training reports, personnel requisition, upsell reports, Quality audits, FLHSS guidelines, etc.
  • Make suggestions to improve the administrations and operations.
  • Keep information confidential.
  • Keep the Hotel Manager, Director of Rooms and rest of the team informed of any relevant information.

General

  • Aim to achieve his or her personal and company goals.
  • Effective Time management.
  • Ensure proper grooming standards as per the hotel's standards.
  • Take ownership and be responsible.
  • Respect data privacy and guest personal information
  • Shares experiences and best practices
  • Act all time with customer (internal and external) legendary services based on our LQEs & Pillars
  • Go above and beyond duties to satisfy our internal and external guests' needs.

Preferred Qualifications & Skills

  • Degree / Diploma in Hotel Management.
  • Minimum 2 years in similar position.
  • Work independently under minimum supervision.
  • Analytical, meticulous and organized.
  • Selfmotivated and a selfstarter.
  • Must have the working rights in Malaysia.
Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
Malaysia work authorization is required for this position.

Advertised: 08 Apr 2024 Singapore Standard Time

Applications close: 31 May 2024 Singapore Standard Time

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