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Travel Administrator/ Travel Coordinator
2 weeks ago
Responsibilities:
- Execution of established process with detailed work instructions (WINS/QRGs).
- Review and respond to accommodation requests within allocated timeframes and operating procedures.
- Liaise with stakeholders to manage day to day operational requests, reporting and prioritise high priority requests.
- Applies people logistics procedures and requirements to meet stakeholder demands safely and efficiently.
- Prioritises voice of customer/vendor and meets relevant SLAs as per GBS Partnership Agreement and follow escalation protocols.
- Continuous improvement mindset is front of mind by raising continuous improvement opportunities and solutions.
- Identifies risks and escalates as per escalation protocols
- Prioritises demand and workflow requests and actions to meet customer needs and business outcomes.
- Providing accurate and timely data entry.
- Works autonomously and demonstrates capability.
Qualifications/Requirements:
- Experience related for the role: Travel Administration, Customer Service, System Processing
- Attention to detail.
- Excellent English Communication (written and spoken) and build relationships.
- Multitask to manage competing priorities within very tight timeframes.
- Basic Microsoft Excel Skills
- Administrator
Job Type:
Contract
Contract length: 6 months
Salary:
RM3, RM5,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Rotational shift
Application Question(s):
- Expected salary range
- Notice period / Earliest availability
Experience:
- travel admin/ travel agency: 1 year (preferred)
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