Customer Care Manager

2 weeks ago


Batu Kawan, Penang, Malaysia TG Human Resource Services Sdn. Bhd. Full time

Job Scopes:

  • Develop, implement, and review policies and procedures for the department.
  • Oversee the handing over procedures, schedules for inspections, monitor the status of defects rectification work, management, and maintenance of the common areas of township/developments.
  • Implement and oversee the security system and its effectiveness with the assistance of the Chief Security Officer and the other security personnel.
  • Troubleshoot, making decisions based on what is best for the township/development and assist in whatever ways to maintain the standard and quality of the management and maintenance of the townships/developments.
  • Coordinate with other departments in the implementation of activities to further enhance the customer experience and expectation.
  • To plan and assist the residents/owners to set up the Residents Association/Joint Management Body/Management Corporation; where applicable.
  • Conduct department meetings, supervise and develop department staff to higher productivity.
  • Coordinating inhouse maintenance works.
  • Conduct QA/QC inspection for Quality improvement.
  • Planning/designed and coordinating landscape works.
  • Liaised with landscape consultant and Contract department for awarding.
  • Conduct department meetings, supervise and develop department staff to higher productivity.
  • Any other duties/tasks as assigned by the Company.

Job Types:
Full-time, Permanent

Salary:
RM10, RM12,000.00 per month

Schedule:

  • Monday to Friday


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