Manager, Continuous Improvement

2 weeks ago


Shah Alam, Selangor, Malaysia TASA SOLUTIONS SDN BHD Full time

POSITION PURPOSE

STRATEGIC


To drive unit into achieving the unit function namely process kaizen (continuous improvement), fix it right and customer delight to ultimately achieve the Division objectives.


KEY RESPONSIBILITIES

1. Principle Responsibilities

  • Identify continuous improvement in current aftersales operation process
  • Responsible for developing customer delight activities to ensure customer satisfaction
  • Conduct training for service outlet managers according to global standards
  • Develop strategy for outlet improvement
  • Monitoring of achievement to level up Outlet classification
  • SOP compliance monitoring to level up Outlet classification
  • Review, approve and monitor Fix It Right activities
  • Conduct customer satisfaction survey

REQUIREMENTS

Education

  • Bachelor's Degree in Business Administration/Customer Relationships/related field.

Skills

  • Professional level of spoken and written English
  • Proficient in Microsoft Office
  • Word, Excel, PowerPoint, Outlook
  • Good communication and interpersonal skill
  • Analytical thinking


Resourcefulness
  • Able to work independently with minimum supervision
  • Leadership skill

Experience

  • More than 5 years working experience in customer service operations or other related field.23 years in managerial level is an added advantage.
  • Experience in automotive industry is an added advantage.

Behaviour

  • Enthusiastic and passionate
  • Business oriented
  • Strategic minded
  • Target and result oriented
  • Meticulous

Job Type:
Contract

Contract length: 12 months

Salary:
RM10,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (required)


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