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Manager, Continuous Improvement
2 weeks ago
POSITION PURPOSE
STRATEGIC
To drive unit into achieving the unit function namely process kaizen (continuous improvement), fix it right and customer delight to ultimately achieve the Division objectives.
KEY RESPONSIBILITIES
1. Principle Responsibilities
- Identify continuous improvement in current aftersales operation process
- Responsible for developing customer delight activities to ensure customer satisfaction
- Conduct training for service outlet managers according to global standards
- Develop strategy for outlet improvement
- Monitoring of achievement to level up Outlet classification
- SOP compliance monitoring to level up Outlet classification
- Review, approve and monitor Fix It Right activities
- Conduct customer satisfaction survey
REQUIREMENTS
Education
- Bachelor's Degree in Business Administration/Customer Relationships/related field.
Skills
- Professional level of spoken and written English
- Proficient in Microsoft Office
- Word, Excel, PowerPoint, Outlook
- Good communication and interpersonal skill
- Analytical thinking
Resourcefulness
- Able to work independently with minimum supervision
- Leadership skill
Experience
- More than 5 years working experience in customer service operations or other related field.23 years in managerial level is an added advantage.
- Experience in automotive industry is an added advantage.
Behaviour
- Enthusiastic and passionate
- Business oriented
- Strategic minded
- Target and result oriented
- Meticulous
Job Type:
Contract
Contract length: 12 months
Salary:
RM10,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
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