Reservation Clerk

2 weeks ago

Batu Feringgi, Penang, Malaysia PARKROYAL Penang Resort Full time

Responsibilities:

  • To answer phones and respond to reservation enquiries from guests, travel agents, online booking sites,and other channels.
  • To assist the daily operation as required.
  • To carry out any other duties when directed by the Reservations Manager, Assistant Reservations Manager or Reservations Supervisor.
  • To do followups relating to reservation discrepancies, shortstays when required by fronk desk associate.
  • To be knowledgeable at hotel contract rates.
  • Check Trace report and follow up on outstanding matters with regards to room reservation.

Requirements:

  • Proficiency with hotel reservation management software and MS Office.
  • Ability to problemsolve issues quickly and offer solutions to guests.
  • Availability to work a variable schedule.
- strong customer service orientation with ability to remain calm and composed under pressure.

  • Good time management skills and the ability to prioritize work.
  • Attention to detail and problem solving skills.
- excellent verbal and written communication skills.

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