Reservation Clerk

3 months ago

Batu Ferringhi, Malaysia PARKROYAL Penang Resort Full time

**職責：**
- 接聽電話並回覆客人、旅行社、線上預訂網站和其他管道的預訂查詢。
- 根據需要協助日常運作。
- 在預訂經理、助理預訂經理或預訂主管的指示下履行任何其他職責。
- 根據前台同事的要求，對預訂差異、短期住宿等問題進行跟進。
- 了解飯店合約價格。
- 檢查追蹤報告並跟進客房預訂的未決事項。

**要求：**
- 熟練使用飯店預約管理軟體和MS Office。
- 能夠快速解決問題並為客人提供解決方案。
- 能夠適應可變的時間表。
- 強烈的客戶服務導向，能夠在壓力下保持冷靜和沈著。
- 良好的時間管理技能和決定工作優先順序的能力。
- 注重細節和解決問題的能力。
- 優秀的口頭和書面溝通技巧。

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