O365 Technical Consultant
1 week ago
Fresher with IT background are welcome.
Position Summary
The role of Office365 Technical Consultant
Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage.
Excellent customer issue handling and communication skills are essentials to this position.
Strong technical skills, complex problem solving skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents.
Key Responsibilities:
- Work with customers to understand the root cause of the issue, provide guidance and end to end support.
- Performed detailed log analysis and deep troubleshooting
- Utilizing strong analytical skills to dig deep into the problem and provide resolution
- Maintain accurate case logging and tracking into the tool database.
- Maintain high standard in quality of service while meeting Service Level Agreement and achieve a high score in customer satisfaction survey
- Maintain outstanding customer satisfaction score, with the professional communications and soft skills necessary to diffuse difficult customer situations and work to problem resolution.
Skills Requirements:
- Strong problem scoping and analysis skill required
- Technical knowledge in SharePoint, Teams and Exchange will be an advantage
- Knowledge and experience in
Domain site administration, Active Directory or Networking: - Passionate technical learner, and ability to self-study/learning will be considered
- Excellent interpersonal and communications skills. Excellent oral & written skills.
- Capable of multitasking
- Analytical, articulate, result oriented and provide excellent followup.
Job Types:
Full-time, Permanent
Salary:
RM4, RM6,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Language:
- Mandarin (required)
Ability to Commute:
- KL Sentral (required)
-
Technical Consultant
2 weeks ago
Brickfields, Malaysia Mindpec Solutions Full timeThe role of Office365 Technical Consultant Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a global administrator will be preferred. Excellent customer issue handling and...
-
O365 Technical Consultant
2 weeks ago
Brickfields, Malaysia MPS Full timePreferred Mandarin speaker Fresher with IT background are welcome. **Position Summary** The role of Office365 Technical Consultant Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment...
-
IT Technical Support
1 week ago
Brickfields, Malaysia ManpowerGroup Full timeOffice 365 Technical Consultant / Technical AdvisorPosition SummaryThe role of Office365 Technical ConsultantMust be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a global administrator...
-
Technical Sales
5 days ago
Brickfields, Malaysia Career International FOS Sdn Bhd Full time**B2B Sales**: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations. **DUTIES AND RESPONSIBILITIES**: - You support customers with the integration of their website, their store or their account and...
-
Technical Support
1 month ago
Brickfields, Malaysia Career International Fos Sdn. Bhd Full time**Responsibilities** - You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges - Identify content and performance potentials and advise the customer on the technical integration and improvement of processes - Step-by-step guide to implement the Conversions API....
-
IT Technical Support
2 months ago
Brickfields, Malaysia ManpowerGroup Full time**Office 365 Technical Consultant / Technical Advisor** **Position Summary** **The role of Office365 Technical Consultant** Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a...
-
IT Technical Support
5 days ago
Brickfields, Malaysia ManpowerGroup Full time**Office 365 Technical Consultant / Technical Advisor** **Position Summary** **The role of Office365 Technical Consultant** Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a...
-
Technical Sales
1 week ago
Brickfields, Malaysia Career International FOS Sdn Bhd Full timeB2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.DUTIES AND RESPONSIBILITIES: You support customers with the integration of their website, their store or their account and provide...
-
IT Technical Support
3 weeks ago
Brickfields, Malaysia ManpowerGroup Full time**Office 365 Technical Consultant / Technical Advisor** **Position Summary** **The role of Office365 Technical Consultant** Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a...
-
Technical Support
4 weeks ago
Brickfields, Malaysia Career International Fos Sdn. Bhd Full time**Responsibilities** - You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges - Identify content and performance potentials and advise the customer on the technical integration and improvement of processes - Step-by-step guide to implement the Conversions API....
-
Social Media Technical Sales
1 week ago
Brickfields, Malaysia REGENERATION RESOURCES Full timePosition: Social Media Technical Sales (Vietnamese Speaking)Department: Sales/Technical SalesJob Description:Responsible for sales and product promotion:Build and nurture a network of new customers by seeking and reaching out to potential customers through social media and other marketing channels. Provide detailed information about the company's products,...
-
Social Media Technical Sales
4 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full timePosition: Social Media Technical Sales (Vietnamese Speaking) Department: Sales/Technical Sales **Job Description**: 1. Responsible for sales and product promotion: - Build and nurture a network of new customers by seeking and reaching out to potential customers through social media and other marketing channels. - Provide detailed information about the...
-
Gaming Customer Service Advisor
3 weeks ago
Brickfields, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**Location: KL Sentral** - Respond to players' in-game inquiries and provide solutions to their issues. - Address and resolve complaints, suggestions, and consultations related to the game. - Engage with players to gather feedback and improve their satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve...
-
Gaming Support Advisor
3 weeks ago
Brickfields, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**Location**: KL Sentral - Address players' in-game inquiries and provide effective solutions. - Resolve complaints, suggestions, and consultations related to the game. - Engage with players to collect feedback and enhance their overall satisfaction. - Monitor and report any game anomalies or issues. - Work closely with technical teams to resolve issues...
-
Gaming Support Advisor
2 weeks ago
Brickfields, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**Location**: KL Sentral - Address players' in-game inquiries and provide effective solutions. - Resolve complaints, suggestions, and consultations related to the game. - Engage with players to collect feedback and enhance their overall satisfaction. - Monitor and report any game anomalies or issues. - Work closely with technical teams to resolve issues...
-
Gaming Customer Service Advisor
1 week ago
Brickfields, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**Location**: KL Sentral - Address players' in-game inquiries and provide effective solutions. - Resolve complaints, suggestions, and consultations related to the game. - Engage with players to collect feedback and enhance their overall satisfaction. - Monitor and report any game anomalies or issues. - Work closely with technical teams to resolve issues...
-
Gaming Customer Service Advisor
2 months ago
Brickfields, Malaysia ManpowerGroup Full timeThe Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous...
-
Business Analyst
2 months ago
Brickfields, Malaysia Eve Solution Full time**JOB PURPOSE/ROLE/SUMMARY** - Responsible for planning and implementation of operational projects, programs and improvement plans that has been assigned by the Head of Business Analyst. - Provide consultation, recommendation and implementation on IT/Ops related matters. **KEY RESPONSIBILITIES** - To conduct business scoping with the business users and to...
-
Gaming Customer Service Advisor
2 days ago
Brickfields, Malaysia ManpowerGroup Full timeThe Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous...
-
Player Support Specialist
3 weeks ago
Brickfields, Malaysia Career International FOS Sdn Bhd Full time**Job Summary**: The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing...