Bellman

2 weeks ago

Subang Jaya, Selangor, Malaysia Hotel Armada (PJ) Sdn Full time

JOB TASK

  • Follow Department policies and best practices, SOPs, do's & don'ts including safety policies
  • Stand near or at the door of the hotel to greet, greet and direct guests to the front desk, restaurant or other area if the building.
  • Familiarize yourself with all hotel productsrooms, banquet halls, F&B and facilities
  • Aware of daily hotel functions, group and VIP arrivals or departuresnotes and preferences
  • Provided accurate direction, information and guidelines of internal and external product knowledge as well as service requests such as transportation., venue and others
  • Escort guests after checkin to the room. Rooming guests about the hotel and room features, facilities and emergency procedures. Upsell hotel services
  • Get to know regular/return guests, VIPs, Hotel board directions and other hotel partners or resources
  • Keep the lobby, porch, hotel entrance, bell counter, as well as department equipment clean and tidy at all times
  • Luggage assistanceperform luggage deliveries to and from guest rooms and storage. Any luggage assistant to proper tag
  • Responsible for wheelchair and umbrella loans. Record any loan of goods by guests
  • Special needs assistance to hotel guests with physical disabilities, assist to transport guests to their rooms or other areas around the hotel
  • Make delivery to the guest room or department. Help with the Wakeup call services
  • Identify and report safety hazards to superiors and security
  • Attend daily briefings at set times and trainings
  • Perform all other workrelated duties as assigned by the superior

REQUIREMENT

  • Graduates with at least a Diploma or Certificate in Hospitality studies
  • Preferred at least 1 year of experience in the same roles within the event company/hotel industry
  • Must be flexible to work all shifts including weekends and public holidays
  • Good analytical thinking and problemsolving abilities
  • Calm, efficient, and organized behavior
  • Good interpersonal skills
  • Knowledge of basic computer skills, internet and IDB PMS System
  • Passion for delivering exceptional levels of Guest Service
  • Ability to work in a teamoriented, multitasking and fastpaced environment
  • Proficiency in basic HR Management Systems, and Microsoft Office, internal ordering systems.
  • Fluent in English and Bahasa, speaking and writing (Mandarin speaking is a plus point)

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay

Application Question(s):

  • What is your expected salary

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Hospitality: 1 year (preferred)
- hotel reception: 1 year (preferred)

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