Front Office Assistant

2 weeks ago


Bintulu, Sarawak, Malaysia Margherita Plaza Hotel Full time
Register guests and assigns rooms. Accommodates special requests whenever possible.

  • Assist in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, checkcashing and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be salesminded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early checkins, special requests and day use rooms.
  • Possess a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintain guest room key/card storage, and maintains and supervises access to safe deposit boxes.
  • Know how to use front office equipment.
  • Process guest checkouts.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's currency exchange etc.
  • Follows procedure for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair works.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.
  • Communicate services and amenities of the hotel to guests.
  • Obtain proper identification for taxexempt guests and attach the form to registration card.
  • Attends department meetings.
  • Know all safety and emergency procedures, aware of accident prevention policies.
  • Maintain the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Advice guest of any messages, mail, faxes etc. received for them.
  • Perform other reasonable duties as assigned by the management.
  • Prints up and files reservations for the next business day.
  • Verifies all account postings and balances.
  • Verifies that room rates are correct and posts those rates to guest accounts
  • Prepares a summary of cash, check, and credit card activities.
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
  • Balance the day's charges, making corrections as necessary.
  • Understand principles of auditing, balancing, and closing out accounts.
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  • Perform nightly balancing of inroom video and longdistance telephone services
  • Understand and knows how to perform checkin and checkout procedures.

Job Types:
Full-time, Part-time

Salary:
From RM1,500.00 per month

Benefits:

  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Evening shift
  • Night shift

Experience:

- night auditor: 1 year (preferred)

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