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Collection Assistant Manager

3 months ago

Klang, Selangor, Malaysia Bandar Botanic Full time

Job Overview:

Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements. Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.

Job descriptions and responsibilities:

  • Develop and implement strategies to recover outstanding payments while maintaining positive customer relationships.
  • Monitor and analyze the performance of the collection team, implementing measures to improve productivity and success rates.
  • Communication with customers regarding their outstanding debts, negotiating payments plans, settlements or other issue.
  • Implement policies and procedures for the collection of outstanding debts to prevent excessive amounts owing.
  • Maintain accurate and uptodate records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
  • Investigate and local missing client or financial information that's essential for the employees to perform their duties effectively.
  • To employ, train and evaluate employees within the collection department to ensure enough personnel are available to handle the workload.
  • Assist the Director/Manager in preparing reports, managing data, and maintaining records.
  • Stay informed about relevant laws and regulations governing HP loans.
  • Contribute to continuous improvement of processes and procedures within the department.

Requirements:

  • Bachelor's degree in Finance, Business Administration or related field.
  • Minimum 23 years of experiences in financial services environment, with some experiences in loan processing or customer service is a plus.
  • Good in verbal and written communication skills with ability to deal with sensitive and confidential information's.
  • Excellent analytical and problemsolving skills, with ability to find innovative solutions to collections challenges.
  • Exceptional organizational skills and time managements skills, prioritize and handle multiple tasks.
  • Proficiency in Mandarin is added advantage.

Pay:
RM5, RM6,000.00 per month

Schedule:

  • Day shift

Application Question(s):
- how many month(s) of notice period?

Experience:

- collection or any related field: 2 years (preferred)