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HR Manager
2 weeks ago
Provide strategic guidance, leadership, and support to the HR team and work closely with senior management to develop and implement HR policies, procedures, and initiatives that align with the company's goals and objectives.
Responsibilities:
1.
HR Strategy and Planning:
- Develop and implement HR strategies and initiatives to support the overall business objectives.
- Collaborate with senior management to align HR policies and practices with the organization's mission and vision.
- Identify and address HR issues, trends, and challenges to ensure a competitive advantage in the call center industry.
2.
Recruitment and Staffing:
- Develop sourcing strategies, job descriptions, and selection criteria to attract top talent.
- Implement effective onboarding programs to facilitate smooth transitions for new hires.
3.
Employee Relations and Engagement:
- Establish and maintain positive employee relations through effective communication, conflict resolution, and employee engagement initiatives.
- Develop and implement employee recognition programs to foster a positive work environment.
- Address employee grievances and ensure compliance with labor laws and regulations.
4.
Performance Management:
- Design and implement performance management systems to track and evaluate employee performance.
- Provide guidance to supervisors and managers on performance management practices.
- Develop and deliver training programs to enhance employee performance and skills.
5.
Compensation and Benefits:
- Oversee the design and administration of compensation and benefits programs.
- Conduct salary surveys and market analysis to ensure competitive compensation practices.
- Ensure compliance with legal requirements regarding compensation and benefits.
6.
HR Policies and Compliance:
- Develop and update HR policies, procedures, and employee handbooks.
- Ensure compliance with labor laws, regulations, and industry best practices.
- Monitor and evaluate HR practices to identify areas for improvement.
7.
Leadership and Team Management:
- Lead, mentor, and develop the HR team.
- Set performance goals, conduct performance evaluations, and provide feedback.
- Foster a culture of continuous learning and professional development.
Competency Requirements:
-
HR Expertise:In-depth knowledge of HR best practices, labor laws, and regulations. Strong understanding of recruitment, employee relations, performance management, and compensation and benefits.
-
Strategic Thinking: Ability to align HR strategies with business objectives and develop innovative solutions to address HR challenges.
-
Leadership and Team Management: Proven experience in leading and managing HR teams, setting clear expectations, providing guidance, and fostering a positive work environment.
-
Communication Skills: Excellent verbal and written communication skills to effectively interact with employees, management, and external stakeholders.
-
Problem-Solving and Decision-Making: Strong analytical and problem-solving skills to identify issues, evaluate options, and make sound decisions.
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Business Acumen: Understanding of the call center industry, its challenges, and the ability to align HR practices with the specific needs of the business.
-
Change Management:Ability to navigate and manage organizational change and effectively communicate change initiatives to employees.
-
Ethical Conduct: Uphold the highest level of integrity and confidentiality in handling sensitive HR information.
-
Adaptability: Flexibility to adapt to changing business needs and work in a fast-paced environment.
-
Continuous Learning: Stay updated with the latest HR trends, best practices, and legal requirements through continuous learning and professional development activities.
Other requirements:
- MIHRM certification or other equivalent certification is preferred.
- 7 years in HR with 3 years of Managerial experience
-
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