Immediate June 2024 Intake

2 weeks ago


Subang Jaya, Selangor, Malaysia Brandt International Sdn Bhd Full time

SALARY PACKAGE

Basic salary :
RM2, RM3,500.00

Shift Allowance :
Capped at RM300.00

Language Allowance :
RM500.00

Quarter KPI Incentive :
RM 1,200.00 to RM1,800.00

OT Allowance :
Applicable based on the business requirements.

OTHER BENEFITS

  • EPF, SOCSO & EIS Coverage
  • Medical Benefits
  • Leave Entitlements
  • Training Opportunities
  • Career Growth Opportunities
  • Easy access to Public Transportation (MRT Phileo Damansara)
  • Providing accurate information and resolving customer issues related to digital banking products and services.
  • Maintaining a high level of product knowledge to effectively support customer need.
  • Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
  • To meet the monthly Key Performance Indicator (KPI).
  • Collaborating with crossfunctional teams to improve processes and customer experience.
  • Demonstrating empathy and understanding when dealing with customers.
  • Assisting customers with online banking, mobile banking, and other digital banking related inquiries.

Job Requirement:

  • Possess a Diploma or Degree in related fields.
  • Minimum of 3 to 4 years of customer service experience in an Inbound contact center environment or;
  • Have a minimum of 6 months of experience in the Financial Services industry _(e.g, Banking or eWallet Contact Centre)._
  • Excellent verbal and written communication skills in English is mandatory.
  • The ability to speak in Mandarin will be an added advantage.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Proficient in Microsoft Office and experience working with CRM systems.
  • Familiarity with digital banking products and services.
  • Ability to work on Rotational Shift Basis (7:00 AM ; 9:00 AM ; 2:00 PM and 10:30 PM Shift)

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
RM2, RM4,800.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer Service/
Customer Care: 1 year (preferred)

Language:

  • English (required)
  • Bahasa Melayu (preferred)
  • Mandarin (preferred)
Expected Start Date: 06/24/2024

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