![Brandt International Sdn Bhd](https://cdn.laimoon.com/profileimages/thumbnail/Brandt_International_Sdn_Bhd_d982ad30-eed7-11e9-88c1-5b0f068de9e4.jpeg)
Immediate June 2024 Intake
2 weeks ago
SALARY PACKAGE
Basic salary :
RM2, RM3,500.00
Shift Allowance :
Capped at RM300.00
Language Allowance :
RM500.00
Quarter KPI Incentive :
RM 1,200.00 to RM1,800.00
OT Allowance :
Applicable based on the business requirements.
OTHER BENEFITS
- EPF, SOCSO & EIS Coverage
- Medical Benefits
- Leave Entitlements
- Training Opportunities
- Career Growth Opportunities
- Easy access to Public Transportation (MRT Phileo Damansara)
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need.
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the monthly Key Performance Indicator (KPI).
- Collaborating with crossfunctional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
Job Requirement:
- Possess a Diploma or Degree in related fields.
- Minimum of 3 to 4 years of customer service experience in an Inbound contact center environment or;
- Have a minimum of 6 months of experience in the Financial Services industry _(e.g, Banking or eWallet Contact Centre)._
- Excellent verbal and written communication skills in English is mandatory.
- The ability to speak in Mandarin will be an added advantage.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- Ability to work on Rotational Shift Basis (7:00 AM ; 9:00 AM ; 2:00 PM and 10:30 PM Shift)
Job Types:
Full-time, Contract
Contract length: 12 months
Pay:
RM2, RM4,800.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- Customer Service/
Language:
- English (required)
- Bahasa Melayu (preferred)
- Mandarin (preferred)
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