Bank Customer Service Intake

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

Get to know the Role: Promote and enhance digital selfhelp experience through Help Centre FAQs Own the customer issue resolution endtoend; ensuring effective follow through and escalation to internal & external parties as necessary to resolve any issues from our customers Meet individual and team qualitative and quantitative customer experience performance...

Providing accurate information and resolving customer issues related to digital banking products and services. Maintaining a high level of product knowledge to effectively support customer need Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. To meet the Key Performance Indicator (KPI) monthly....

Requirements:Minimum 1 years' experience in a BANKING customer service environment (mandatory)Strong banking knowledge is an added advantageMUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory)Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voiceJob...

_Job Summary:_- _Providing accurate information and resolving customer issues related to digital banking products and services.Maintaining a high level of product knowledge to effectively support customer needs.Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.To meet the Key Performance Indicator (KPI)...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,000 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 3 weeks providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days )Working Hours:...

VACANCIES:10 positions:INTAKE:SEPTEMBER 2023:WORKING HOURS/DAYS:|8:30 AM - 6:00 PM| MONDAY - FRIDAY (Observing SG's public holiday):LOCATION:REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**JOB DESCRIPTION: - * Patiently listen to customer's inquiries or problems Deliver polite and accurate responses to...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,800 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 1 month providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days)Working Hours:...

Job Highlights: International BPO company Normal working hours (Mon-Fri, 9am6pm) Growth opportunity in a multinational company 1 month training provided Accessible by public transport (LRT Ara Damansara)Job Descriptions: Conduct incoming calls to clients using provided databases and leads. Handle incoming calls from potential customers, introducing the...

NEW INTAKE FOR JUNE 2024Basic Salary: High Basic Salary + AllowancePosition:Customer Service Executive (Inbound)Location: Ara Damansara, Petaling JayaWorking Day: 5 days, 2 days off (Rotational Shift)Working Hour: Rotational Shift- FRESH GRADUATED ARE ENCOURAGED TO APPLY _REQUIREMENTS: At least SPM or SKM Certification. Age group 18 to 55 years old Able to...

If you are looking to excel and make a difference, take a closer look at usThe Personal Financial Services Business Operation Manager's key responsibility is to lead and manage a team of Operation Executive and to support and monitor our HQ MDS Sales Team operational functions and to build up the processes that meet our business objectives.Business...

Job Highlights: International BPO company Standard working hours (Monday to Friday, 9 am to 6 pm) Opportunities for career growth in a multinational setting Onemonth training program offered Conveniently located near public transport (LRT Ara Damansara)Job Descriptions: Initiate outbound calls to clients using provided databases and leads. Manage inbound...

NEW INTAKE FOR JUNE 2024Basic Salary: RM4000 + Allowance / Benefits + Joining BonusPosition:Customer Service Executive (Inbound)Location: Ara Damansara, Petaling JayaWorking Day: 5 days, 2 days off (Rotational Shift)Working Hour: Rotational ShiftFRESH GRADUATED ARE ENCOURAGED TO APPLY ~REQUIREMENTS: At least SPM or SKM Certification. Age group 18 to 55 years...

__ Attending to inbound calls only and assisting customer's inquiries pertaining to credit cards No Sales and outbound calls are required. Adhoc assignments or tasks assigned by Supervisor.- Job Requirement:_- _SPM_ with 2yrs experience ,_ Diploma, Degree_ Good English communication and written skills. Must be able to work on rotational shifts_(NO OVERNIGHT...

Job details:- answering customer calls, listening to their concerns and solving problems- responsible for providing support from start to finish to resolve customer inquiries or concerns- follow communication "scripts" when handling different topics- keep records of all conversations in our call center database in a comprehensible wayJob requirement: Minimum...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,000 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 3 weeks providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days )Working Hours:...

Schedule appointment for service department and Handling customers, regular follow-ups of the customers. Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. Ensure the customer database is updated in a timely manner and always protected through constant monitoring. To complete CSI monthly report...

Job Summary: Providing accurate information and resolving customer issues related to digital banking products and services. Maintaining a high level of product knowledge to effectively support customer need Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. To meet the Key Performance Indicator (KPI) monthly....

If you are looking to excel and make a difference, take a closer look at usFunctional (job responsibilities) Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills. Generate additional leads through referrals for acquiring New-ToBank customers. Cross sell and up sell to...

Schedule appointment for service department and Handling customers, regular follow-ups of the customers. Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. Ensure the customer database is updated in a timely manner and always protected through constant monitoring. To complete CSI monthly report...