Application Support

2 weeks ago


Shah Alam, Selangor, Malaysia MSP Hitect Sdn Bhd Full time

Responsibilities

  • Responsible for monitoring and responding to open tickets submitted through an incident management system
  • Prioritize and handle service requests and incidents according to SLA.
  • Identify opportunities for process improvement and contribute to departmental initiatives
  • Develop scripts and work with the team to automate repeatable manual tasks (if any)
  • Perform data maintenance/patching for various systems whenever needed.
  • Perform data extraction based on user request.
  • Develop reports for repetitive data extraction requests or requests by users.
  • Work with the vendor to troubleshoot and resolve the issue.
  • Handle business monthend activities or emergency support as required
  • Resolve system problems during nonbusiness hours or backlogs by providing offhours support as needed

Qualifications:

  • Must possess at least Bachelor Degree in Information Technology or related.
  • Minimum 3 years experience as Application Supporter or Report builder.
  • Excellent SQL skills for IBM DB2 and MS SQL database.
  • Working on Crystal Report or Power BI is added advantage.
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Good verbal and written communication skills
  • Listening ability and patience
  • Good customer service and relaƟonship management experience.
  • Independent and able to work in team.
  • Selflearn ability

Pay:
RM4, RM7,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday


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