IT Application Executive

2 weeks ago

Shah Alam, Selangor, Malaysia Khind Malaysia Full time

You will also be required to exemplify your best behaviour to your team and work well with other team members in the department/organization and to carry out assignments that are delegated by your superior in a timely manner.


Roles & Responsibilities:

OPERATIONS

  • Using technical, customer service and communication skills, deliver high quality IT support critical for achieving business goals.
  • Using technical knowledge of Khind Group of Companies IT estate, resolve incidents passed to the Application Support team, according to agreed service levels, with mínimal referrals to the IS Manager and IT Lead.
  • Understand business and user requests, translate those needs into functional and technical solutions, supported through and well documented proposal.
  • Be able to identify, priorities and handover key support issues to other members of the extended Application Support team, to ensure appropriate "follow the sun" time zone coverage.
  • Undertake appropriate data maintenance and data correction tasks.
  • Create and update knowledge base documents for known fixes and processes and add them to the knowledge base library.
  • Deliver well planned Change Request (CR) to fix faults, and to introduce improvements to the IT estate.
  • Support the Problem Management process ensuring appropriate problem ownership and investigation.
  • Support the delivery of IT projects, both through the implementation and post live support, ensuring consistency of delivery.

APPLICATION SUPPORT
Support the delivery of IT projects both through their implementation and through post live support.

  • Ensure that appropriate levels of IT technical support are provided to the business in line with our 5-day support/service commitment and at times, working weekends, public holidays, and evenings/early mornings as necessary to support the business.
  • Build quality relationships with key contacts within Khind Group of Companies business.

DEVELOPMENT

  • Become a point of excellence within the business for our supported systems and processes.
  • Identify and propose training opportunities for self-development in line with business needs.
  • To attend internal and external training to develop technical and interpersonal skills.
  • A minimum of Bachelor's Degree or Diploma in computer related discipline
  • Fluent in both spoken and written English and Bahasa Malaysia.
  • Chinese ability in oral and writing will be an added advantage.
  • 3 years+ of progressive IT Application experience; on phone, remote and preferably some desktop support.
  • You will need to be proficient in Microsoft operating systems. Exposure to Active Directory (AD) will be an
    added advantage.
  • Good understanding of business processes in terms of financial, inventory, manufacturing, sales, procurement, service, and project.
  • Prior experience in programming and SQL knowledge and Infor LN System will be
    an added advantage, especially from Manufacturing Industry.
  • You are familiar with and have worked in an Information Technology Infrastructure Library (ITIL) environment.
  • You are open to a rotating oncall roster.
  • Ability to balance and prioritise incident support responsibilities with project activities.
  • You will possess excellent customer service skills and enjoy problem solving within a fastpaced environment. You will be confident and able to work well in a team and in isolation. And you are highly motivated and a team player.
  • Ability to create and update knowledge base documents for known fixes and processes.

Pay:
Up to RM4,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Language:

  • English (required)
  • Bahasa (required)

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