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Junior IT Support
2 weeks ago
Key responsibilities:
Daily Task
- Timely response to customers' enquiries. Log cases, provide information and troubleshoot to solve customer problems.
- Keep customer informed, set and follow through commitments.
- Keep precise case documentation and case ownership.
- Timely elevate and/or escalate to next level support when the case is too complex.
- Testing & Deployment of new releases on the client side.
- Suggest product improvements that can minimize cost of support.
SMS
- Monitor the SMS server and ensure the smooth running of the programme.
- Troubleshoot and resolve SMS related issued when contacted by clients.
Team Work
- Attend and contribute to team meetings in a positive manner.
- Share information with team members.
- Be comfortable in working with all stakeholders.
- Perform other duties as required, including covering absences/leave where required.
Job Requirements:
- College or University degree in Computer Science or a related discipline
- Strong desire to learn
- Exposure to Microsoft.
- A technical, logical thought process
- Attention to detail is essential
- Problemsolving skills
- An ability to stick to strict deadlines
- An ability to prioritise and delegate
Job Types:
Full-time, Permanent
Salary:
RM2, RM3,200.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Bachelor's (required)
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