Restaurant Floor Supervisor

2 weeks ago

Nusajaya, Malaysia Vindaloo Fusion Bliss Sdn Bhd Full time

The job of a restaurant restaurant floor supervisor is dynamic and encompasses various responsibilities to ensure the smooth and successful operation of a restaurant.

Here is a detailed description of the key duties and tasks associated with the role:

Leadership and Team Management:
Provide effective leadership to the restaurant team, including hiring, training, and supervising staff members.

Foster a positive work environment, promoting teamwork, motivation, and high morale among the staff.

Customer Service Excellence:
Oversee the front-of-house operations to ensure exceptional customer service.

Address customer concerns, feedback, and complaints with professionalism and efficiency.

Financial Management:
Develop and manage the restaurant budget, including cost control, expense management, and financial reporting.

Monitor sales, analyze financial data, and implement strategies to enhance profitability.

Operational Oversight:
Manage day-to-day restaurant operations, including scheduling, inventory control, and coordination between the kitchen and front-of-house.

Ensure that all equipment is well-maintained and that the restaurant complies with health and safety regulations.

Marketing and Promotion:
Develop and implement marketing strategies to attract customers.

Plan promotions, events, and collaborate with marketing professionals to increase the restaurant's visibility.

Quality Control:
Monitor food preparation processes, presentation, and overall service standards to maintain consistency and meet customer expectations.

Ensure high-quality standards for both food and service.

Adherence to Policies and Regulations:
Ensure compliance with local health codes, safety regulations, and labor laws.

Implement and enforce internal policies and procedures.

Conflict Resolution:
Handle employee conflicts, customer complaints, and other issues that may arise in the restaurant. Resolve conflicts promptly and effectively, maintaining a positive work environment.

Continuous Improvement:
Focus on continuous improvement, seeking ways to enhance efficiency, reduce costs, and improve overall restaurant performance. Implement new processes, technologies, or training programs as needed.


The restaurant manager plays a pivotal role in creating a positive dining experience for customers, managing resources effectively, and contributing to the overall success and profitability of the restaurant.

Success in this role requires a combination of leadership, operational, financial, and customer service skills.

Job Types:
Full-time, Permanent, Fresh graduate

Pay:
RM2, RM2,600.00 per month

Benefits:

  • Free parking
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Retention bonus
  • Tips
  • Yearly bonus

Ability to commute/relocate:

  • Iskandar Puteri: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • STM/STPM (preferred)

Experience:

Restaurant Management: 1 year (preferred)

Language:

  • English (required)

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