Restaurant Floor Supervisor

4 months ago


Nusajaya, Malaysia Vindaloo Fusion Bliss Sdn Bhd Full time

The job of a restaurant restaurant floor supervisor is dynamic and encompasses various responsibilities to ensure the smooth and successful operation of a restaurant. Here is a detailed description of the key duties and tasks associated with the role:
1. Leadership and Team Management:
Provide effective leadership to the restaurant team, including hiring, training, and supervising staff members.

Foster a positive work environment, promoting teamwork, motivation, and high morale among the staff.

2. Customer Service Excellence:
Oversee the front-of-house operations to ensure exceptional customer service.

Address customer concerns, feedback, and complaints with professionalism and efficiency.

3. Financial Management:
Develop and manage the restaurant budget, including cost control, expense management, and financial reporting.

Monitor sales, analyze financial data, and implement strategies to enhance profitability.

4. Operational Oversight:
Manage day-to-day restaurant operations, including scheduling, inventory control, and coordination between the kitchen and front-of-house.

Ensure that all equipment is well-maintained and that the restaurant complies with health and safety regulations.

5. Marketing and Promotion:
Develop and implement marketing strategies to attract customers.

Plan promotions, events, and collaborate with marketing professionals to increase the restaurant's visibility.

6. Quality Control:
Monitor food preparation processes, presentation, and overall service standards to maintain consistency and meet customer expectations.

Ensure high-quality standards for both food and service.

7. Adherence to Policies and Regulations:
Ensure compliance with local health codes, safety regulations, and labor laws.

Implement and enforce internal policies and procedures.

8. Conflict Resolution:
Handle employee conflicts, customer complaints, and other issues that may arise in the restaurant. Resolve conflicts promptly and effectively, maintaining a positive work environment.

11. Continuous Improvement:
Focus on continuous improvement, seeking ways to enhance efficiency, reduce costs, and improve overall restaurant performance. Implement new processes, technologies, or training programs as needed.

The restaurant manager plays a pivotal role in creating a positive dining experience for customers, managing resources effectively, and contributing to the overall success and profitability of the restaurant. Success in this role requires a combination of leadership, operational, financial, and customer service skills.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM2,600.00 per month

**Benefits**:

- Free parking
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Retention bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Iskandar Puteri: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Restaurant Management: 1 year (preferred)

**Language**:

- English (required)



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