Helpdesk Consultant- Johor

2 weeks ago


Johor Bahru, Johor, Malaysia MINDE Group Full time
Provide first level contact and convey resolutions to customer issues in person, via phone or electronically

  • Diagnose and resolve software issues
  • Properly escalate unresolved queries to the next level of support
  • Walk customers through problem solving process and advice user on appropriate action
  • Follow up with customers, provide feedback and see problems through to resolution
  • Ensure proper recording, documentation, and closure
  • Recommended procedure modifications or improvements
  • Research questions using available information resources
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes, and updates

Salary:
Up to RM4,000.00 per month

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

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