Helpdesk Consultant

Your Roles .Provide first level contact and resolve customer issuesDiagnose and resolve software issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation, and closure All you need to know .Attractive remuneration package...

Job description: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software and hardware. Running software diagnostic tools and physically inspecting hardware systems.Pay: Up to RM3,500.00 per monthSchedule: Monday to Friday

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersSalary: RM4,000.00 per monthSchedule: Monday to FridaySupplemental pay types:...

Main Job Tasks and Responsibilities:Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers,...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersRequirement Prefer mandarin speaker Fresh graduateSalary: RM3, RM4,000.00 per...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersSalary: RM4,000.00 per monthAbility to Commute: Johor Bahru (required)Ability...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback and...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. Diagnose and resolve software issues Properly escalate unresolved queries to the next level of support Walk customers through problem solving process and advice user on appropriate action Follow up with customers, provide feedback and see problems...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersPrefer mandarin speakerSalary: RM3, RM4,000.00 per monthSchedule: Monday to...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersRequirement Prefer chinese speaker- have knowledge for IT (software &...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically Diagnose and resolve software issues Properly escalate unresolved queries to the next level of support Walk customers through problem solving process and advice user on appropriate action Follow up with customers, provide feedback and see problems...

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: RM4,000.00 per month **Benefits**: - Opportunities...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback and...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: Up to RM4,000.00 per month **Benefits**: -...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Requirement - Prefer chinese speaker - have knowledge for IT...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: RM4,000.00 per month Ability to Commute: - Johor...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: RM4,000.00 per month **Benefits**: - Opportunities...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Prefer mandarin speaker **Salary**: RM3,800.00 - RM4,000.00 per...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Requirement - Prefer mandarin speaker - Fresh...

Inform customers about IT products and services. - Walk customers step-by-step through the problem-solving process. - Help with troubleshooting hardware and software. - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team member. Pay: Up to RM3,500.00 per month **Benefits**: - Health...

Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software, peripherals, and hardware. - Running software diagnostic tools and physically inspecting hardware systems. - Talking to clients through basic problem-solving processes. Pay: Up to RM3,500.00 per...

Job description: - Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software and hardware. - Running software diagnostic tools and physically inspecting hardware systems. Pay: Up to RM3,500.00 per month Schedule: - Monday to Friday

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: RM4,000.00 per month Schedule: - Monday to...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...