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Helpdesk Consultant
3 months ago
Johor Bahru, Malaysia MINDE Group Full time1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...
Helpdesk Consultant
3 months ago
- Walk customers stepbystep through the problemsolving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
Salary:
RM3, RM4,000.00 per month
Schedule:
- Monday to Friday
