Service Desk Specialist with Japanese

2 weeks ago


Subang Jaya, Selangor, Malaysia HEMMERSBACH Malaysia Sdn Bhd Full time

Tasks:

  • Provide remote L1 Support to End Users;
  • Analyzing problem & putting correct resolution in place;
  • Troubleshooting and relating resolution procedures to nontechnical end
- users,
- opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

  • Monitoring the correct timelines (SLA)

Requirements:

  • JLPT N1/N2 Japanese language and good English;
  • Strong organizational skills with ability to prioritize effectively
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
  • Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
  • Able to work on shifts (8:00 6:30) Monday till Friday (8 working hours per day)
  • Working on Malaysian public holidays will be required followed by agreed replacement leave

Job Types:
Full-time, Permanent

Pay:
RM6, RM9,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What is your notice period?
  • What is your current salary?
  • What is your expected salary?

Language:

  • English (required)
  • Japanese (required)
Application Deadline: 09/30/2024
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