![HEMMERSBACH Malaysia Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Service Desk Specialist with Japanese
2 weeks ago
Tasks:
- Provide remote L1 Support to End Users;
- Analyzing problem & putting correct resolution in place;
- Troubleshooting and relating resolution procedures to nontechnical end
- opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
- Monitoring the correct timelines (SLA)
Requirements:
- JLPT N1/N2 Japanese language and good English;
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
- Able to work on shifts (8:00 6:30) Monday till Friday (8 working hours per day)
- Working on Malaysian public holidays will be required followed by agreed replacement leave
Job Types:
Full-time, Permanent
Pay:
RM6, RM9,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your notice period?
- What is your current salary?
- What is your expected salary?
Language:
- English (required)
- Japanese (required)
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