Service Desk Agent

1 week ago


Subang Jaya, Selangor, Malaysia ATS Global Full time
The ATS Global Service Desk
provides end-to-end support to our customers in manufacturing environments, 24×7, in multiple languages.

Responsibilies:
Process incoming

-
IT service management tool (ITSM)

  • Analyse and resolve most common enquiries using stepbystep instructions provided to you Deliver high
-quality customer service at all times
-
Assign complex issues to 2nd/3rd line technical issues

  • Offer
    advice to end users and customers
-
Communication with different resolver groups and performing knowledge-sharing

Requirements:

-
IT service desk background:

  • Excellent
    communication skills (both spoken and written
    English and Malaysian)
  • Excellent customer service skills
  • Ability to
    work alone and
    under pressure:
  • Commitment to
    teamwork and
    multicultural environment:
  • Strong drive to
    troubleshoot, analyse and resolve basic technical issues using instructions provided

Other Requirements:

-
Willingness to undergo a background check (BPSS):

  • Residence in Subang Jaya
-
Willingness to work shifts (including weekends) PH:


  • Other languages (i.e.

Spanish, French, German, Dutch, Mandarin, Polish):
-
Previous experience in a technical support & service organization

We offer:

Professional growth opportunities

  • Competitive salary & benefit
  • Opportunity to work in a dynamic, professional environment with team members
    from all over the world:
  • Ability to practice your language skills every day


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