Service Desk Agent

1 week ago


Subang Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
First Person to deal with IT related issues

  • Malaysia
  • Petaling Jaya, Selangor
  • Young professionals
  • Fulltime

Your Benefits
**:

  • Buddy program
  • Flat hierarchies
  • Health insurance
  • International environment
  • Job with purpose
  • Onboarding program
    Your skills:
  • Fluent Japanese & English
  • Excellent communication
  • L1 Remote Support for Windows based environment

Your Tasks:

  • Provide remote L1 Support to End Users;
  • Analyzing problem & putting correct resolution in place;
  • Troubleshooting and relating resolution procedures to nontechnical end
- users,
- opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

  • Monitoring the correct timelines (SLA)
  • Providing input toward Knowledge base maintenance.

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.

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