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Manager, Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
Manager, Manager - Personal Financial Services (Customer & Process Management)

If you are looking to excel and make a difference, take a closer look at us...

If you are looking to excel and make a difference, take a closer look at us...

Responsibilities:

  • Monitor daily operations to ensure due process, accuracy and accountability are followed
  • Create a strong team by developing competent individuals in the banking operations team
  • Support core business team in identifying, verifying, analyzing, and implementing process improvement and process reengineering opportunities to improve customer experience, efficiency and lower costs.
  • Provide technical and analytical support for process improvement initiatives.
  • Facilitate the design and implementation of new/improved customer journeys, process models and organizational structures.
  • Train and guide resources in process improvement techniques.
  • Assist in development of new process capabilities.
  • Facilitate the review and update for business SOPs.
  • Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.
  • Coordinate with various teams to analyze project results and performance.
  • Identify and manage resources to deliver effective solutions.
  • Perform special studies and projects to improve account opening and communication between business and channels, specifically branches.
  • Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.
**Do you have what it takes? We are currently looking for talents who have: - **- Malaysian Citizen

  • Minimum 5 years experience in project management & banking operations experience
About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage.

Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR