Thai Speaker Customer Service Agent

2 weeks ago


Subang Jaya, Selangor, Malaysia Global Market Index Limited (GMI UK) Full time

Global Market Index Limited (GMI UK) is a leading provider of financial services, specializing in online trading and investment solutions. With a global presence, we offer cutting-edge trading platforms and a wide range of financial products to our clients worldwide.

We are seeking a dedicated and enthusiastic
Thai-speaking Customer Service Representative to join our dynamic team.

As a CSR at GMI, you will be responsible for providing exceptional customer support to our Thai-speaking clients, ensuring their inquiries and concerns are addressed promptly and professionally.


Responsibilities:

  • Resolve client inquiries regarding trading accounts, platform navigation, product offerings, and other related topics.
  • Educate clients on the features and benefits of our trading platforms and financial products.
  • Collaborate with other departments to escalate and resolve complex client issues effectively.
  • Maintain accurate records of client interactions and transactions in our CRM system.
  • Assist in monitoring and analyzing client feedback to identify areas for improvement in our services.

Requirements:

  • Fluency in Thai and English languages (both verbal and written).
  • Previous experience in customer service or client support roles, preferably in the financial services industry.
  • Strong communication and interpersonal skills with a customerfocused mindset.
  • Ability to multitask and prioritize tasks in a fastpaced environment.
  • Basic understanding of financial markets, trading terminology, and investment products is advantageous.

Non-negotiable:

-
Bachelor's Degree or Above:

-
At least 2 years working experience:


  • Amenable to work on WEEKENDS:
-
Amenable to work on-site

Pay:
RM3, RM3,500.00 per month

Schedule:

  • Holidays
  • Monday to Friday
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Language:

  • Thai (required)


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