Customer Relations Executive

3 weeks ago

Ampang, Selangor, Malaysia Habib Jewels Sdn Bhd Full time
Providing excellent customer service and experience that align with HABIB brand standard. Troubleshooting issues with various HABIB E-Commerce platforms. Handling returns, exchanges and other customer service issues related to online purchases. Able to promote products through
livestream.

Duties & Responsibilities:

  • Wellinformed in product data Is and policies to ensure effective engagement with the customers in positive manners.
  • Wellinformed in the whole E commerce processes including marketing plan and fulfillment processes.
  • Well informed in all related systems available in E-Commerce.
  • Focus on sales driven approach with good manner and align with the company core values.
  • Maintaining related ratings such as marketplace chat rate and customer satisfaction rate as expected.
  • Assisting customers via all Ecommerce platforms by providing accurate information on products, services available, pricing, stock availability, order status and other related enquiries.
  • Providing solutions and troubleshooting issues highlighted by customers from all platforms in good manners.
  • Creating and maintaining positive engagement record with customers (external and internals)
  • Handling return, exchanges, and refund effectively with full security measures.
  • Participating in other customer engagement activities such as entertaining customers face to face and through live stream.
  • Comply with the nature of E-Commerce customer service working environment such as scheduled working hours.
  • Participating in other related E-Commerce improvement activities such projects and assisting Fulfillment and Marketing team if required.

Requirement:

  • Minimum qualification of Diploma or equivalent.
years' experience in Customer Service

  • Able to work in shift (Morning and Night shift)
  • Able to work during weekend and public holidays.
  • Knowledgeable with E-Commerce system and social media platforms.
  • Good speaking and selling skills.
  • Basic knowledge of Microsoft Word, PowerPoint, and Excel.
  • Active listening and Attentiveness: to ensure better understanding of customer concerns and able to provide best solutions.
  • Empathy and Patience: to ensure able to understand customer situation and feeling.
  • Proactive and Problemsolving: to be able to identify the source of issue and better solution to be proposed.
  • Optimistic, Positive Language and Persuasion: to be able to convince customer to agree with the point highlighted.
  • Positive personality and able to communicate well with full manner (speaking and written) in Bahasa Malaysia and English (other languages are bonus)

Pay:
RM2, RM2,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Ampang: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you willing to work on a night shift, weekends and public holidays (based on the duty roaster)?

Experience:

  • Onair Hosting: 1 year (required)
Expected Start Date: 05/02/2024

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