Global Support Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

  • Job description

Why join us?


Derivatives Services vision is to deliver innovative solutions for our clients, real front to back focus and efficient market leading solutions for today and tomorrow.


The Opportunity:

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified PLA's. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

What you'll do:

  • Contributes to the profitability of the business by providing effective support functions including processing, checking of trades, payments and/or confirmation of Interbank/Corporate and E-Treasury transactions.
  • Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
  • Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.
  • Able to be a checker and approving deals where payments would be generated.
  • Identify and escalate potential showstoppers
  • Participates in team meetings, activities, promotes team spirit and cohesiveness.
  • Demonstrates adherence to Core standards and behavior.
  • Contribute to the creation of a supportive work environment driven by people centric values
  • Build professional relationships with colleagues in other areas
  • Exhibit ownership of the business
  • Assists line manager/supervisor with managing daytoday operations and training peers as needed.
  • Produce MI as required
Requirements

What you will need to succeed in the role:

Knowledge:

  • A postgraduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations are commensurate with the position

Experience:

  • Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position

Skills:

  • Ability to speak and understand English fluently. Ability to speak and understand Cantonese is an added advantage.
  • Ability to write business letters and reports
  • Good conversational/telephone skills
  • Ability to learn quickly and transfer knowledge appropriately
  • Ability to understand and interpret numeric data
  • Minimum, basic computer knowledge
  • Flexibility to work shifts
  • Ability to build rapport with and relate to a wide range of people

What additional skills will be good to have?

  • Ability to maintain focus while working with voluminous data
  • Ability to multitask
  • Committed to equal employment opportunities

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