Jaya Grocer Customer Service Executive

2 weeks ago

Subang Jaya, Selangor, Malaysia Radius GSA SDN BHD Full time
For Registration Please WhatsApp

1) Full Name:

2) Age:

3) Qualifications:

4) Preferred interview date:

Job Brief:

  • The Operation teams cover the endtoend operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product.
  • The role reports directly to the Team Leader of Customer Service.

Job Responsibilities:

  • Setting realistic expectations, resolving fulfilmentrelated problems and providing support to the customer, ensuring a high level of satisfaction.
  • Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
  • Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
  • To meet Key Performance Indicators (KPI)
  • To record case details in Customer Relationship Management (CRM)
  • Communicate effectively by providing accurate information to the users, external partners and stake holders
  • Provide an effective solution for customer disputes issue
  • Assume additional responsibilities as assigned
  • Communicate effectively with team members
  • To take on adhoc projects/assignments
  • Undertake any other duties as and when assigned by Management.

Job Requirements:

  • Preferably Executive specializing in Customer Service or equivalent
  • Preferably at least 1 year of related working experience in a Contact Centre
  • Both fresh graduates and experienced applicants are welcome (we can discuss the entrylevel based on your previous experience)
  • Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
  • Business writing skill is mandatory
  • Good typing skill
  • Strong logical thinking and problemsolving skills at all times
  • Able to work independently in a fastpaced environment
  • Good team player, positive attitude and eager to learn
  • Fast learner and able to adapt to changes
  • Ability to multitask, prioritize and manage time effectively
  • Demonstrate teamwork all the time

Working Location:

  • UOA Business Park Subang Jaya

Basic Salary:

  • RM2400
  • RM3500

5pm Allowance:

  • Upto RM300

Attendance Allowance:

  • RM200

Job Type:

  • Fulltime

Education:

  • STM/STPM (preferred)

Language:

  • Bahasa Melayu (preferred)
  • English (preferred)

Salary:
Up to RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (required)

Experience:

  • Administrative: 1 year (required)

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