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Candidate Care Specialist
2 weeks ago
DUTIES & RESPONSIBILITIES:
- Interface between customers, clients and test centers in a professional and efficient manner.
- Work closely with the client services team to proactively improve on client related escalations.
- Maintain a high degree of quality and accuracy in complete tasks.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- 12 years of Customer Service experience
- Strong communication skills in written and spoken English
- Exceptional decision making ability
- Ability to work on a variety of tasks simultaneously
- Ability to prioritize while being selfdirected
- Attentive, accurate and focused, with careful eye for detail
- Ability to handle confidential material relating to employee and company information
- Strong work history showing excellent accountability and reliability
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