Candidate Care Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Full time

DUTIES & RESPONSIBILITIES:

  • Interface between customers, clients and test centers in a professional and efficient manner.
  • Work closely with the client services team to proactively improve on client related escalations.
  • Maintain a high degree of quality and accuracy in complete tasks.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

  • 12 years of Customer Service experience
  • Strong communication skills in written and spoken English
  • Exceptional decision making ability
  • Ability to work on a variety of tasks simultaneously
  • Ability to prioritize while being selfdirected
  • Attentive, accurate and focused, with careful eye for detail
  • Ability to handle confidential material relating to employee and company information
  • Strong work history showing excellent accountability and reliability


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