Customer Service Executive(22/11/2023 Intake)

2 weeks ago


Subang Jaya, Selangor, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

JOB SCOPE:

  • Handle all social media interactions including:
  • Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
  • Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
  • Social media monitoring around brand sentiment and reputation
  • Moderate the content and engage the members on our community forum.
  • Pick up trending issues and report them expeditiously to the team leader.
  • Help with social media coverage of events (e.g. Facebook Live) onground or remotely.
  • Help with adhoc projects and tasks (social media & customer care related)
  • Edit, proofread, and distribute content in a multichannel environment

REQUIREMENTS:

  • Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
  • Capable of handling 2 to 3 concurrent chats when doing support.
  • Understanding of Social Media Marketing is a plus point.
  • Ability to work independently and with initiative.
  • Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 23 years of experience in customer service in the telecommunications industry preferred.
  • Ability to work rotating shifts (including weekends and public holidays)

SALARY PACKAGE:

  • BASIC SALARY: RM 3,000.
00

  • KPI Allowance: Up to RM400

Salary:
RM3, RM3,400.00 per month

WORKING HOURS:
Mon-Sun (morning, afternoon & night shifts)

  • 5 working days & 2 days off (depending on shifts)
  • 9 hours working (8 hours working + 1 hour break)
  • Earliest shift starts: 9AM
  • Last shift ends: 11PM

Salary:
RM3,000.00 per month

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Can you start on 22/11/2023?
  • Are you okay working rotational shifts?

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 2 years (preferred)

Language:

  • English (preferred)


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