Desktop Support Executive

2 weeks ago


Sepang, Selangor, Malaysia AirAsia Full time
As a Desktop Support Executive, you'll play a vital role in ensuring the smooth operation of our IT services. Get ready for a dynamic role where you'll tackle challenges head-on and work alongside a team of passionate professionals.

It's an opportunity to dive into the world of tech support, where your skills and dedication will help keep our systems running seamlessly.


Functional Responsibility

  • Dive into the daily operations, ensuring a seamless flow of IT services.
  • Thrive on the challenge of prioritizing and escalating incidents to drive swift resolutions.
  • Execute tasks with precision and speed, keeping operations on the fast track.
  • Collaborate with internal teams to orchestrate a symphony of IT support and integration.

Role Responsibility

  • Make sure smooth running of daily operation.
  • Provide IT operational support and guidance to user.
  • Uphold the standards, ensuring every operation aligns with company policies and procedures.

Functional Duties

  • Manage equipment inventory to ensure organization and accessibility.
  • Deploy and set up equipment efficiently to meet operational needs.
  • Provide timely resolutions and effective workarounds for IT challenges.
  • Follow up on tickets to ensure all issues are addressed within established timelines.
  • Maintain accurate records of assets and ensure proper documentation.
  • Ensure tools are wellmaintained and ready for use.
  • Implement improvement plans with attention to detail and precision.
  • Be prepared for occasional travel or relocation as required.
  • Tackle adhoc tasks with enthusiasm and dedication.

Role Duties

  • Provide guidance and support to users facing technical difficulties.
  • Ensure all operations adhere to company standards and protocols.
  • Foster collaboration with other teams and professionals.
  • Contribute to the knowledge base and SOP development.
  • Participate in improvement initiatives to enhance efficiency and effectiveness.

Requirement

  • At least 1 year of experience in IT, ideally in Desktop Support.
  • Must be flexible to travel to other AirAsia office 30% (example: Penang office)
  • Strong technical background and problemsolving skills.
  • Detailoriented and wellorganized.
  • Ability to work well under pressure and independently.
  • Effective customer management skill.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.
We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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