Recovery Officer

2 weeks ago


Subang Jaya, Selangor, Malaysia Radius GSA SDN BHD Full time
For Registration Please

WhatsApp Cik Siti

  • 1) Name:
  • 2) Age:
  • 3) Available date for walkin interview:

Job Location:

  • Subang Jaya, Selangor Darul Ehan

Working Time:

  • 9am 6.30pm (Mon Friday)

Public Holiday:

  • 12 day Gazetted Public Holiday

Wages:

  • RM2, Per month)

Attendance Allowance:

  • RM200

Remunation benefit:

  • EPF, Socso, EIS, PCB

Recovery Officer (Call Centre):

  • Deliver excellent customer experience (Via all communication channels.)
  • Handle inquires from customer with regards to collection.
  • Conceptualize business strategy and improvisation of Collection workflow.
  • Identify efficient way to enable excellent collection.
  • Actively assist in leading, organizing, motivating, and coordinating day to day workflow activities of team members together with respective managers/leads
  • Perform any ad-hoc duties required by supervisor.
  • Keep track of assigned accounts to identify outstanding debts.
  • Plan course of action to recover outstanding payments.
  • Locate and contact debtors to inquire of their payment status.
  • Negotiate payoff deadlines or payment plans.
  • Handle questions.
  • Investigate and resolve discrepancies.
  • Create trust relationships with debtors, when possible, to avoid future issues.
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary.
  • Comply with requirements when legal action is unavoidable.
  • Training and on-boarding new call center agent
  • Status report final collection.

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Performance bonus

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