Vice President, Technology Operations

2 weeks ago

Subang Jaya, Selangor, Malaysia MBSB Full time
Job Responsibilities

Head of Technology Operation reports directly to Chief Technology Officer. The job requires a strong technical background, leadership skills, and experience in managing complex technology operations in FSI environment.

Overseeing Network Operations

  • Managing the Bank's network infrastructure, including LAN, WAN, Internet, and wireless networks covering Data Centres KVDC and HTV2 DR, Menara MBSB and Wisma MBSB offices and MBSB branches nationwide.
  • Ensuring network availability, performance, and security.
  • Monitoring network traffic and troubleshooting network issues.
  • Collaborating with network engineers and administrators to design and implement network upgrades and improvements.
  • Managing relationships with network service providers and vendors.

Managing Data Centre Operations

  • Ensuring the smooth functioning of the Bank's data centres.
  • Overseeing server infrastructure, storage systems, and virtualization technologies.
  • Implementing and maintaining data centre security measures.
  • Managing capacity planning and ensuring efficient resource utilization.

Leading Disaster Recovery Operations

  • Developing and implementing disaster recovery plans and procedures.
  • Conducting regular risk assessments and business impact analyses.
  • Coordinating and conducting disaster recovery drills and tests.
  • Ensuring data backup and recovery processes are in place and functioning effectively.

Team Management

  • Primarily responsible for overseeing both the technical and managerial aspects of the organization's Infra Technology ( Network and DC Operation )
  • Leading a team of technology professionals, including network managers and engineers, system administrators, and disaster recovery specialists.
  • Provide leadership and overseeing the management of the Technology Operations Department.
  • Ensuring operational efficiency designed and operates according to the compliance and regulatory requirements
  • Perform, assist and validate the audit processes and activities with the relevant stakeholders
  • Setting performance goals, providing feedback, and conducting performance evaluations.
  • Mentoring and developing team members to enhance their technical and professional skills.
  • Promoting a collaborative and inclusive work environment.

Budgeting and Vendor Management

  • Preparing and managing the technology operations budget.
  • Evaluating and selecting vendors and service providers, negotiating contracts, and managing vendor relationships.
  • Ensuring compliance with service level agreements (SLAs) and resolving any issues or escalations.

Continuous Improvement

  • Identifying opportunities to optimize network, data centre, and disaster recovery operations.
  • Staying updated with emerging technologies and industry trends.
  • Implementing best practices and process improvements to enhance operational efficiency.
  • Conducting periodic audits and assessments to ensure compliance with relevant standards and regulations.
Job Requirements

  • Sound knowledge on technical operations, compliance, risk and regulatory requirements.
  • Strong analytical ability with problem solving skills in improving business processes and decision making.
  • Strong leadership with an ability to lead and motivate team members.
  • Experience with vendor negotiations and management.
  • Good verbal and written communication skills.

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