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Customer Service Immediate Intake #hiring
2 weeks ago
Job Responsibilities:
- to operate the telephone stations to receive, filter and transmit all incoming calls.
- to answer incoming enquiries from members and clients with regards to the program and accessibility to healthcare providers or benefits under their respective plans.
- to entertain members' complaints and channel them to the respective internal units for appropriate response and ensure that the members will be promptly informed of the results or decision.
- to attend to request for letters of guarantee for secondary and tertiary care (for specialists and hospitals) and perform the validation necessary coverage checks strictly based on entitlement and limits.
- to issue and ensure delivery of the letters of guarantee to the patient or providers of their choice strictly based on entitlement and limits.
Requirement:
- Call centre experience with more than 6 months of experience
- Age less than 35 yrs old
- Excellent communication skills in both English and Bahasa
- Ability to work 24/7 shift
Salary:
RM2, RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
Experience:
Customer Care Specialist: 1 year (preferred)
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