Executive, International Services

2 weeks ago


Subang Jaya, Selangor, Malaysia INTI International College Subang Jaya Full time

Responsibilities:

1. International Students Airport Pick-up

  • To ensure all international students or EC who has sent their airport arrival request are being picked up and successfully cleared from Immigration.
  • To ensure all international students & EC received prearrival confirmation and are received at airport.
  • Upon receiving accommodation request from EC or International Student, coordinate with necessary department to arrange for student's accommodation.
  • Once accommodation arrangement is confirmed, liaise with EC & Students on the availability of accommodation and advise accordingly if requested accommodation is not available.

2.

Renewal Visa Application:


  • Pre-Renewal_
  • Lead time analysis of current visa expiry through sending notification & tracking all due renewals.
  • Tracking of Renewal Students to ensure timely submission
  • To liaise with respective schools (HOP) in requesting supporting letter for not meeting EMGS Renewal criteria
  • Verify all renewal list before requesting documents from OAR
  • Update and Track renewal students' status (Graduating, Withdrawn, Deferred, Transferred, Visa Cancelled, MIA, Renewing, etc)
  • For student who might be facing renewal issues, ensure the student understand the contents of undertaking letter & sign off
  • Key person in charge for requesting Bankdraft for ALL New Applications, Progression & Variation.
  • Renewal_
  • Entry to EMGS within 48 working hours: Upon confirmation of Payment and complete documents received from student
  • Key Person to liaise with for Visa Renewal Applications.
Hardcopy Submission: 24 Hours working hours from online submission

  • Gather supporting document from IOA team, followup with EC to get complete and accurate documents, making copies, getting required letters or bank drafts from internal stakeholders.
  • Daily checking on STARS to ensure all issues are picked up and resolved.
  • Work closely with students/faculty to obtain necessary supporting document required by EMGS/Immigration
  • Online Visa Renewal in STARS EMGS and ensure timely and accurate updating in TCMS.

3. KDN License Related & Student Transfer, Deferment, Withdrawal & Completion

  • Follow SOP to complete all paper work, visa cancellation and system update to complete the request.
  • Be the person in charge for withdrawal cases, barringdebarring, auto dropreenrollment, deferment, termination type of academic affairs.
  • Ensure withdrawal cases are filed and documented accurately.
  • Update student withdrawal cases in TCMS-IOS system.
  • Ensure student's explanation letter/relevant documentations are attached in the withdrawal form for premature withdrawals.
  • Track withdrawal case statuses.
  • Prepare and compile student withdrawal reports from time to time.
  • Ensure all students exiting the country/taking academic hiatus are provided proper documentation which is integral for KDN audit.
  • Main driver for IOAV's KDN documentation compilation.
  • Actively participate in monthly International Student tracking meeting. Coordinate & liaise with GLCO, Registry, OAR on International student data compilation & overview.
  • Ensure ALL Student Leaving Malaysia must have Exit Memo & Exit Stamp

4. Update all students in Tacker File & keep copies of all documents within 48 hours of each processing. Coordinate pre-graduation briefing & other related activities in ensuring student understands & provide necessary documentations.

5. One Stop Counter

  • Oversee the rotation schedule of One Stop Counter and ensure there is at least 1 person there to attend to any student walkins.
  • Contribute in the rotation of manning the counter, especially during lunch and prayer break.
  • When attending to walk in students, must handle with care, understanding and aim for customer satisfaction.
  • Coordinate & guide students through medical checkup process for students who arrived at IO to report themselves.
  • Issuance of passport acknowledgement letter (immediate) upon completion of medical checkups & receiving student's passports.
  • Handle walkin student enquiries, assist on student admission.

6. Student Enrollment

  • Help guide student through enrollment process, post medical, opening Bank account and other welfare
  • Prepare personal bond &sStamping
  • Liaise with the schools and department pertaining to student absenteeism.

7. Other Responsibility - Any other duties as when assigned

  • Oversee and manages Visa Application process for Subang Campus.
  • Includes gathering Supporting Document verification from IOA team, followup with EC to get complete and accurate documents, making copies, getting required letters or Bank Drafts from internal stakeholders.

Requirements:

  • Minimum Bachelor's degree holder in such as business administration or any related field
  • Strong proficiency in English and Mandarin (written and spoken)
  • Has good interpersonal skills and the ability to work effectively with all levels of the organization.
  • Good communication


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