Guest Service Manager

1 week ago


Tanjung Tokong, Malaysia Citadines Tanjung Tokong Penang Full time

Responsibilities:

  • Takes overall responsibility for financial performance of the property and the achievement of property sales and profit objectives
  • Be responsible for planning, controlling and coordination of all functional events as requested by the Management
  • Manage lyf Guards and other operational functions in providing excellent service standards and building the community for residents
  • Look into the productivity of all different functions and work with them to increase efficiency
  • Ensure that all staff place focus on skills upgrading by attending relevant training courses
  • Lead the environmental, health and safety plans, ensure that the workplace is safe, the environment is being protected and any risk is avoided
  • Evaluate employee performance and work with Human Resource Team to provide staffing recommendations
  • Review guests' feedback and aim to improve on the standards of services
  • Cultivate good business working relationships with guests, owners and partners
  • Ensure adherence to relevant legislations (ie; fire, licensing and employment)
  • Manage execution of the Sales & Marketing plan of the property
  • Perform related tasks as assigned

Job Requirements

You have:

  • At least 8 years of relevant experience preferably in the hospitality service industry
  • Attained at least Diploma in Hospitality or Hotel Management
  • Knowledge of change management and the ability to discover operational efficiencies
  • Serviceoriented, attentive to details and observant
  • Enjoy learning a variety of tasks and concurrently managing several departments.
  • Management and supervisory skills

Job Types:
Full-time, Permanent

Salary:
From RM5,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Weekend jobs

Supplemental pay types:

  • Attendance bonus
  • Retention bonus
  • Yearly bonus


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