Customer Service

4 days ago


Tanjung Tokong, Malaysia The Only Bnb Sdn Bhd Full time

We are looking for an experienced and dynamic Customer Care staff to join our team. As a Customer Service, you will be responsible for providing an exceptional and unforgettable guest experience. You will be the primary point of contact for our guests, handling sales inquiries and complaints.

**Responsibility**:

- Providing exceptional service to guests from check-in to check-out
- Greet guests, address their needs, and ensure a pleasant stay.
- Manage guest reservations, room availability, and bookings through various channels
- Efficiently process guest check-ins and check-outs, verify information, and address inquiries promptly and efficiently.
- Assigning rooms to guests based on preferences and special requests, while also considering room availability
- Providing information about the homestay's amenities, services, and local attractions
- Assist guests with their requests and resolve issues promptly
- Process payments, explain charges, and resolve billing discrepancies.
- Handling guest complaints, inquiries, concerns, or requests professionally
- updating and following up on outstanding inquiries, requests, and complaints on a daily basis
- Manage guest records, perform data entry, and maintain accurate reservation and billing records
- Ensure all areas are well maintained in a professional and clean manner during the shift.
- Work closely with relevant departments, such as housekeeping, maintenance, or inspection teams, regarding room status.
- Perform any other ad hoc tasks as and when required.

**Requirements**:

- Be responsible, punctual, self-motivated, and able to work independently.
- Communication and interpersonal skills are crucial for providing top-notch service and resolving guest issues.
- Detail-oriented and self-motivated
- At least 2 years of working experience Hospitality, customer service, receptionists, or any related field will be an advantage.
- Good interpersonal skills with the ability to communicate with all levels of employees
- Good organisational and multitasking abilities, Look presentable and have a positive attitude.
- Able to work varying shifts, including weekends and holidays.
- Willingness to work overtime if necessary.
- Immediate availability is an advantage

**Benefits**
- Opportunities for career advancement within the company.
- Medical allowance to cover healthcare expenses
- Extra allowance for night shifts
- Personal KPI incentive after confirmation
- Monthly incentive
- Yearly attractive bonus as a reward for dedication and hard work
- Rewards and recognition programmes, such as Best Performer Award, Role Model Awards, etc
- EPF, Socso, EIS provide contributions to provide financial security
- Uniforms are provided to maintain a professional appearance

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Tanjung Tokong: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you willing to undergo a pre-employment background check?

**Experience**:

- Hospitality: 2 years (required)
- Customer Service Role: 2 years (preferred)

**Language**:

- Chinese (required)


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