Customer Care Executive

2 weeks ago


Tanjung Tokong, Malaysia The Only Bnb Sdn Bhd Full time

**_Requirements :_**
- We are looking for someone who are fluent in Mandarin are Preferred
- At least 1 Year(s) of working experience in the related field is required for this position
- Required Skill(s): customer service, writing, phone calls, technical support, problem solving
- Preferably Junior Executive specialized in Customer Service or equivalent

**_Responsibility :_**
- We are looking for an Executive, Customer Care who has experience in handling after-sales complaints and inquiries.
- Provide outstanding service to customers and resellers by resolving their issues, assisting with troubleshooting and providing proper solutions to their concerns or questions in an efficient, accurate and timely manner
- Generating daily booking report.
- Responsible for the production of promotional materials, dissemination of information for any upcoming events/activities, and publicity generation among the customers and guests.
- Manage Customer Loyalty Program with approved reward schemes by the Top Management.
- Build customer engagement through print / online and social media, marketing and strategic business development.
- Able to work at night shift and Sunday


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