Guest Service Agent

1 week ago


Tanjung Bungah, Penang, Malaysia Champsurf Sdn Bhd Full time
To welcome and check in and check out all guest according to the standard operating procedures.

  • To obtain information on arrivals, departures and stay over of the guest.
  • To be aware and be informative on events that happens within the Hotel.
  • To handle all mails, massages or fax and other items for guest.
  • To assign suites and prepare keys / registration cards for all arriving guest.
  • To provide assistance and information to guest.
  • To attend to guest complaints promptly and bring up to Duty Manager's attention for follow up.
  • To provide courteous and efficient service and comply with every guest request.
  • To post all charges without delay and updates folios.
  • To ensure that all guest information, travel agent's rate and corporate rate are to be treated as confidential
  • To perform other tasks as directed from time to time.
  • To ensure that all guest billing instructions are follow up accordingly.
  • To ensure accurate handling of cash float.
  • Must have knowledge of all rooms categories amenities and rates.
  • Must be able to project courtesy and hospitality.
  • Familiar with all front desk back up procedures, in the event that any front office equipment malfunction.
  • Assumes other duties assigned by the Duty Managers.

Salary:
RM1,600.00 per month

Benefits:

  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Early shift
  • Night shift

Supplemental pay types:

  • Overtime pay

Education:

  • STM/STPM (preferred)

Experience:

- reception: 1 year (preferred)

Expected Start Date: 04/01/2024

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