Clinic Customer Service Representative

2 weeks ago


Shah Alam, Selangor, Malaysia SuamiSihat Healthcare Sdn Bhd Full time
Are you passionate about making a positive impact on people's lives ? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you

SuamiSihat Clinic is currently seeking an experienced individual to join our team as a Customer Service Representative.


SuamiSihat Clinic is a clinic who provides solutions to improve and fights for men's health, especially Malaysian husbands to improve their health and live healthier physically, mentally and sexually.


As a vital member of our clinic, you will be the friendly face and voice that patients encounter, ensuring their experience is seamless and positive.

Through your dedicated and hands-on involvement, you'll help us by playing a crucial role in ensuring our patients feel heard, valued, and supported throughout their healthcare journey.


Key Responsibilities

Customer Interactions:
Greeting and assisting patients both in person and over the phone.

Schedule management:
Scheduling appointments and managing the clinic's appointment system.

Service Details Communication:
Providing accurate information about clinic services, products, and treatment.

Collaboration:
Collaborating with medical staff to coordinate patient care efficiently.

Job Requirements

Education:

Bachelor's degree in Business, Mass Communication or in a related field.

Experience:

At least 1 years of experience as customer service or in a related field.

Skills Needed

  • Excellent communication and interpersonal skills.
  • Strong phone etiquette and customer service orientation.
  • Respect for patient confidentiality and sensitivity to their needs.


Join us in making a difference in the lives of our patients - where every smile and warm greeting contribute to a healthier and happier community.

Your journey towards a fulfilling career starts here at SuamiSihat Clinic

All the best

Job Types:
Full-time, Permanent

Salary:
RM1, RM2,300.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa (preferred)
Expected Start Date: 04/22/2024
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