Customer Service Representative

1 week ago


Shah Alam, Selangor, Malaysia Draeger Malaysia Sdn Bhd Full time

The principal duties and responsibilities of the Customer Service Representative consist of, but are not limited to the following: 1.

Order Management - from entering incoming orders (device) into the ERP system (e.g. SAP) up to invoicing. 2. Order status monitoring
  • Informing the sales / service team (for T&C coordination) of any foreseeable change in delivery date 3.
To manage the return of products by customers in accordance with the return policy procedures 4.

To review of open orders and notify customer on delivery status Other Customers related tasks & handling: 1. Provide support to sales & service's team about customer's inquiries on order status 2.

To enter all assigned data in an accurate and timely manner, including maintenance of the customer's data or contact database.

3. To manage customer's complaint for orders related matters. 4.

To obtain delivery order (Dos) acknowledgement from customers Other tasks: 1.

To be familiar with assigned modules in SAP DW1 and make the full practical use of all features of the system according to company processes and procedures 2.

To back up and support other Customer Service Representative in the event of their absence
Dräger manufactures medical and safety technology products.

In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry.

Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business.

Dräger has more than 15,000 employees worldwide and is present in over 190 countries around the globe. In 2020, the company generated net sales of around EUR 3.4 billion. Dräger technology is used all over the world.

We operate in around 50 countries with our own sales and service companies directly on location where our customers are.

Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

  • Shah Alam, Selangor, Malaysia KHATAM FESTIVE APPAREL SDN BHD Full time

    Establish a good relationship with customers and provide excellent customer service. Provide customers with accurate and precise product and service information To represent the company in a positive and professional manner. Exceeding customer expectations in terms of customer service and accurate information. Handle customer servicerelated inquiries and...


  • Shah Alam, Selangor, Malaysia RANGERS TECHNOLOGY SDN BHD Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering calls, handling inquiries, and troubleshooting problems with our products and services.BENEFIT:ACCOMODATION PROVIDED, Salary increment, incentive etcJob Types: Full-time, Part-time,...


  • Shah Alam, Selangor, Malaysia RANGERS TECHNOLOGY SDN BHD Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering calls, handling inquiries, and troubleshooting problems with our products and services.BENEFIT:ACCOMODATION PROVIDED, Salary increment, incentive etcJob Types: Full-time, Part-time,...


  • Shah Alam, Selangor, Malaysia Agensi Pekerjaan GMP (M) Sdn Bhd Full time

    Responsibilities: Order entry, verify order/ delivery date:Order status monitoring Informing the sales / service team (for T&C coordination) of any foreseeable change in delivery date. To enter all orders in an accurate and timely manner within KPI. Invoicing sales. To manage the return of products by customers in accordance with the return policy...


  • Shah Alam, Selangor, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position: Customer Service Representative (Telco Industry)Location: Subang Hi-Tech, Shah Alam, SelangorWorking Hours: Rotating shift (Earliest shift STARTS at 6.30 am, Latest shift ENDS at 2.00 am) (9 hours shift)Employment Type: 1-Year Contract (renewable based on performance)Salary: Basic Salary: RM 1,800 RM 2,000 (based on related experience and education...


  • Shah Alam, Selangor, Malaysia SuamiSihat Healthcare Sdn Bhd Full time

    Are you passionate about making a positive impact on people's lives ? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you SuamiSihat Clinic is currently seeking an experienced individual to join our team as a Customer Service Representative.SuamiSihat Clinic is a clinic who provides solutions to improve and...


  • Shah Alam, Selangor, Malaysia Big Tree Global Network Sdn. Bhd. Full time

    Big Tree Global Network is an innovative IDC service provider that focuses on high-defense global network infrastructure as well as cloud computing, offering a comprehensive solution that can help clients achieve optimal performance, reliability, and scalability for their digital assets.CSRs will be responsible for all aspects of customer service inquiries....


  • Shah Alam, Selangor, Malaysia Recruit Express Service Sdn Bhd Full time

    Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Ensuring that customers are satisfied with products or services Following up with clients or customers to check that they're still satisfied with any purchases. Referring problematic issues that they cannot solve...


  • Shah Alam, Selangor, Malaysia Vanzo Asia Sdn Bhd Full time

    Requirements: SPM/Diploma/Degree or higher academic qualifications in any relevant fields. Independent with persuasive interpersonal skills and resultsdriven. Exhibit strong negotiation and problem solving skills. Computer literate and numerate. Good written and verbal communication skills. Fluent in Bahasa Malaysia, Mandarin and English. Aggressive and fast...

  • Customer Services

    1 week ago


    Shah Alam, Selangor, Malaysia BARAKAH AUTO GLASS SDN BHD Full time

    Customer Service Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet...

  • Customer Service

    1 week ago


    Shah Alam, Selangor, Malaysia BAOZUN MALAYSIA SDN BHD Full time

    Key Responsibilities: Responsible to handle all customers enquiries in a quality manner Coordinate with the Sales, Products, and Logistics team to ensure the customer order is delivered on time Follow up orders from order placed to delivery & provide aftersales service Maintain accurate system records and monitor inventory transactions to ensure sufficient...

  • Customer Service

    1 week ago


    Shah Alam, Selangor, Malaysia OBU ENTERPRISE Full time

    Job Title: Customer Service Representative (Reply WhatsApp Chat)Location: Avenue Crest, Shah AlamJob Type: Full-timeJob Summary:Key Responsibilities:- Respond to Customer Inquiries: Address and resolve customer queries and concerns promptly via WhatsApp chat, ensuring a high level of customer satisfaction.- Problem Resolution: Identify and troubleshoot...


  • Shah Alam, Selangor, Malaysia Miqos Sdn. Bhd. Full time

    Miqos Sdn. Bhd. is a Distributor and F&B Company. Provides bakery food and snacks such as Scone and others.Sales Representatives are responsible for delivering the benefits of a company's products to drive sales.The sales representative serves as the point of contact between the business and its prospects or customers and has various responsibilities...


  • Shah Alam, Selangor, Malaysia Zuellig Pharma Full time

    JOB PURPOSEAct as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with.Receive, handle and manage inquiries and feedbacks from customer and clients.KEY RESPONSIBILITIES Handle and manage customer enquiries, feedbacks and complaints to...


  • Shah Alam, Selangor, Malaysia Zuellig Pharma Full time

    JOB PURPOSE Act as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with. Receive, handle and manage inquiries and feedbacks from customer and clients.KEY RESPONSIBILITIES Handle and manage customer enquiries, feedbacks and complaints to...

  • Customer Service

    1 week ago


    Shah Alam, Selangor, Malaysia Global Precision Sales & Services Sdn Bhd Full time

    Quotation checking before audiologist submit to Hospital -Update Quotation Listing -Follow up approval & update quotation listing -Follow up order with supplier -Help to raise order to supplier -Help to prepare PO, DO and INV - Inventory Control for all branches -Prepare & Scan Barcode for new stock -Help to courier Stock to Branches -Help to prepare goods...


  • Shah Alam, Selangor, Malaysia Carriera Academy Full time

    Company OverviewThe company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters.We expedite our provisions in freight services, custom clearance, transportation arrangement, warehouse arrangement, and other wide range of value added logistics services to...


  • Shah Alam, Selangor, Malaysia Career International Fos Sdn. Bhd Full time

    Call Center Representative Job Duties and Responsibilities:Receive inbound calls and place outbound calls. Handle all customer enquiries and service and fault support. Resolves problems by clarifying issues. Fulfills service requests; completing Navision transaction; forwarding service requests. Maintains and updating customers' database by entering...


  • Shah Alam, Selangor, Malaysia BATERIKU (M) SDN BHD Full time

    2. Assist with customer inquiries and request promptly, accurately and professionalResolve customer complaints tactfully and follow up to ensure resolution.4. maintain amicable working relationship with the team and different department of the companyMust able to communicate and written in english and malay is mustJob Types: Full-time, New-Grad,...


  • Shah Alam, Selangor, Malaysia BATERIKU (M) SDN BHD Full time

    2. Assist with customer inquiries and request promptly, accurately and professionalResolve customer complaints tactfully and follow up to ensure resolution.4. maintain amicable working relationship with the team and different department of the companyMust able to communicate and written in english and malay is mustJob Types: Full-time, New-Grad,...