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Customer Service Representative

3 months ago

Shah Alam, Selangor, Malaysia Big Tree Global Network Sdn. Bhd. Full time

Big Tree Global Network is an innovative IDC service provider that focuses on high-defense global network infrastructure as well as cloud computing, offering a comprehensive solution that can help clients achieve optimal performance, reliability, and scalability for their digital assets.

CSRs will be responsible for all aspects of customer service inquiries.

These include handling overall product and service general inquiries, purchase/reload transaction status inquiries, account inquiries, and all other product and service issues following the company's terms of service and policies.

Here are some of the responsibilities you may have:

RESPONSIBILITIES:

  • Fully documents customer interactions in realtime
  • Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments
  • Troubleshooting technical issues and resolving customer complaints
  • Identifying opportunities to upsell or crosssell products and services to customers
  • Working collaboratively with related support team
  • Familiarizes oneself with new technologies, products, and platforms (product training will be provided from time to time)
  • Adhering to company policies and procedures related to customer service, data privacy, and security

QUALIFICATIONS/REQUIREMENTS:

-
Required language(s): must know to speak and write in English and
Mandarin:

  • Strong problem-solving and critical thinking skills
  • Ability to multitask and manage time effectively in a fastpaced environment
  • Excellent interpersonal skills with a flexible approach to working in a team
  • Must be able to work on
    rotating shifts as needed (weekdays, weekends, and
    public holidays):
  • Ability to work independently with mínimal supervision
  • Basic level of computer proficiency
  • Knowledge and practical experience of cloud solutions are an added advantage
  • Customer service experience in a contact center or ecommerce setting is preferred but not always required
-
Fresh graduates are welcome to apply

BENEFITS:

  • Medical benefit
  • Transport and shift allowance
  • Office located within a 5minute walk from Subang Jaya LRT and KTM stations
  • 5 working days

Job Types:
Full-time, New-Grad

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Maternity leave
  • Parental leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay

Language:

  • Mandarin Chinese (required)

Shift availability:

  • Overnight Shift (required)
  • Night Shift (required)
Expected Start Date: 08/01/2023