IT Production Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Full time

Responsibilities:

  • Handson experience in writing SQL queries and parsing logs for issue investigation or Shell Scripting (ksh, perl, etc), SQL
  • Monitor system performance, troubleshoot issues, and conduct root cause analysis to resolve incidents and problems efficiently.
  • Respond to service desk tickets and user inquiries promptly, providing timely and effective resolutions.
  • Collaborate with crossfunctional teams, including developers and infrastructure teams, to escalate and resolve complex technical issues.
  • Participate in oncall rotation and respond to critical incidents during offhours, weekends, and holidays.
  • Continuously monitor system logs and performance metrics to proactively identify potential problems and implement preventive measures.
  • Document support activities, known issues, and resolutions for future reference and knowledge sharing.

Salary:
Up to RM7,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Rotational shift

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