Customer Service

2 weeks ago


Kepong, Malaysia MAGS PREMIUM GIFTS SDN BHD Full time
Manage large amounts of incoming phone calls

  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Pay:
RM1, RM4,221.71 per month

Benefits:

  • Free parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)

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