Assistant Manager Retail Operations Training

2 weeks ago


Subang Jaya, Selangor, Malaysia DKSH Full time

Location:

Petaling Jaya, MY, MY
Job Function:Sales
Requisition Number:133677
Description:


Key Responsibilities
-
_Food Handler Trainer by Ministry of Health (added advantage)._

  • Certified Food Handler Trainer from Ministry of Health.
  • Managed Company SLPM (Sekolah Latihan Pengandali Makanan).
  • Plan and coordinate training to make sure maximum coverage for all outlets in Malaysia (include Business Partners).
  • Customize FHT training material according to the company standard and practices.
-
_Analyses, Design and Development_

  • Develops new training modules that are relevant to company needs.
  • Designs and develops new learning interventions when no existing content can be leveraged and update existing content where applicable.
  • Employee training programs to focus from onboarding new employees to addressing general or specialized skills, topics, etc.
  • Compile learning needs analysis and identify soft skills learning & personal development that aligns with the organization's needs.
  • Develop and manage training manuals, multimedia visual aids and other training materials, tools, and resources:
  • Create & complete manual: Operations General Management
  • Pocketbook, Person in Charge (PIC) training booklet & assessment
  • Develop training plan for crews and PIC. Includes verification process and record card.
  • To create and design the tools & resources in online (Example: Video Training).
  • To organize and maintain good filing system for smooth and quick data retrieving.
  • Continuously seek and support new approaches, practices, and process to improve the efficiency of learning interventions.

-
_E
Learning App (in Tablet/HP)_ Main administrator for the program. Setting the user and editor account and tablet. Setting the content in the program. Make sure the content updated.-
_Training_

  • Conduct inhouse training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical & Soft Skill Training, Compliance training, Onjobtraining, etc.
  • Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill & Knowledge).
  • Evaluate, coaching, mentoring and follow up underperformed PIC in outlet to ensure they get back on track to achieve long term success with the company.
  • Area Manager Training.
  • Execute training needs analyses and analyze competency gaps of retail employees.
  • Analyze and get feedback from training participants, stakeholders and customers on training effectiveness. Execute changes for improvements.
  • Monitors external / internal customers' feedback and provides input to improve the services or products.
-
_Others_

  • Internal Food Safety Auditor (HACCP) added advantage.
  • Involve in HACCP, FQMS related added advantage.
  • Operations Improvement Plan (OIP) Handle project to improve the outlets efficiency. Creates new workflow or standard operation procedure for improve operation performance.
  • Involve in New Opening Outlet squad to ensure new opening outlet smooth.

JOB REQUIREMENTS

  • Preferably Diploma/Degree in Business Studies/Administration/Management/Training & Development, or equivalent.
  • At least 7 years of experience in F&B, learning & development related activities (conducting and managing training/events and training administration)
  • Knowledge of effective learning and development method
  • Strong interpersonal skills and fluent in English; mastery in other languages will be added advantage.
  • Passionate in people development
  • Good organizing, planning and problemsolving skills.

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