Training & Development Executive
2 weeks ago
RESPONSIBILITIES
- Assist & Develop Training System, Modules, Guides, Manuals
- Assist & Systemise the Training Department and build a strong Culture and emphasis in Sales Retail.
- Enhance Product Knowledge skillset techniques, Leadership Courses, Retraining, Mentoring, Coaching, Team Building programs and etc.
- Required to be on the floor at times during operations to observe and perform onthespot feedback and training to the team.
- Creating and implementing training tools, manuals and training programs that target tangible results in hospitality operations and customer service for all new team member and retraining for current team member (individual and overall).
- Organize roleplaying activities to simulate difficult client cases (e.g. how to overcome objections)
- Advise salespeople how to upsell products and services
- Maintain updated records of training curriculum and material
- Organize an induction for new staff
REQUIREMENTS
- Degree / Diploma in any background.
- 12 years Experience in retail industry
- Excellent presentation skills
- Ability to motivate employees to achieve sales quotas
- Additional certification in training is a plus
Job Types:
Full-time, Permanent
Pay:
RM2, RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Training Development: 1 year (required)
- Retail & Wholesale: 1 year (required)
Language:
- English (required)
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