Quality analyst
2 weeks ago
Overview: If you are detail-oriented and have the ability to analyze data from Quality monitoring and reporting feedback, we have a great opportunity for you.
Qualifications Main Requirements:
- Bachelor's degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shifts / 5 working days)
- Minimum 1 year experience in QA in call center
- Proficiency in English & Malay (written, reading, and speaking)
- Immediate availability preferred
Responsibilities Key Responsibilities:
- Conduct root cause and data analysis
- Perform QA evaluations according to client requirements and provide progress reports
- Handle process questions, issues, and resolutions as escalation point of contact
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate in problem prevention and continuous improvement projects as a project team member
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Quality Analyst
2 weeks ago
Penang Island, Malaysia Gratitude Inc. Full timeRole:Quality CoachTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Customer Service Japanese language Travel Processes Quality Analyst Native speaker A leading BPO is looking for Quality Analyst-Native Japanese to join their team in Penang.Basic salary:...
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Quality Analyst
2 months ago
Penang Island, Malaysia Gratitude Inc. Full time**Role**:Quality Coach **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Japanese language Travel Processes Quality Analyst Native speaker - A leading BPO is looking for** Quality Analyst-Native Japanese** to...
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Quality Analyst
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Penang Island, Malaysia Gratitude Inc. Full time**Role**:Quality Coach **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Japanese language Travel Processes Quality Analyst Native speaker - A leading BPO is looking for** Quality Analyst-Native Japanese** to...
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Penang Island, Malaysia Gratitude Inc. Full time**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA - Details: Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC...
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QA Analyst
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Penang Island, Malaysia Gratitude Inc. Full time**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Japanese language Mandarin Quality Analyst Must be fluent in speaking both Mandarin and English - Details: Native Japanese Basic salary: RM9,000 -...
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QA Analyst
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Penang Island, Malaysia Gratitude Inc. Full time**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Japanese language Mandarin Quality Analyst Must be fluent in speaking both Mandarin and English - Details: Native Japanese Basic salary: RM9,000 -...
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Penang Island, Malaysia Gratitude Inc. Full time**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA - Details: Native Japanese Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March...
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Quality Manager
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Penang Island, Malaysia Gratitude Inc. Full time**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA - Details: Native Japanese Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March...
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Quality assurance analyst
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Penang, Malaysia Teleperformance Full timeOverview Job Summary If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications Main Requirements: Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift. Minimum 1 years'...
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Penang Island, Malaysia Gratitude Inc. Full time**Role**:QA Analyst **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Assurance/QA - Details: Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC Required : 4HC...
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Penang Island, Malaysia Gratitude Inc. Full timeRole:Quality ManagerTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality assurance Quality Assurance/QA Details:Basic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7 RotationalDOJ:March 2024HC Required : 4HC (Japanese)Requirement:Native...
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