Customer Services Sales

1 week ago


Johor Bahru, Johor, Malaysia JAUHARAH POWER ENTERPRISE Full time

JOB SCOPE

  • Provide effective solution for customer issue.
  • Follow up and respond back to user on timely manner.
  • To deliver excellent customer service to customer via phone or any other channels.
  • To provide accurate information on products and services to customer
  • Exceeding customer expectation in terms of customer service and accurate information.
  • Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation, maintenance and continual improvement of the Customer Service Quality Management System.
  • Follow required procedures and processes to resolve customer inquiries or complaints
  • Participate in training and development activities.

Benefits for you in this career:1)
Career Path

  • You will have the opportunity to climb the corporate ladder to a leader role / managerial role on the future.
2)
System for Appraisal and Rewards

  • Company provide the training to help employees to develop future leaders for the company.
3)
Additional benefits

  • Special bonus for extraordinary performance employees, others allowance, Performance Incentive, Shift Incentive and others.

Pay:
RM1, RM2,000.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Bahasa (preferred)
  • English (preferred)


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